Job Title                   Receptionist (Digital Access Hub)

Salary:                        £24,969 per annum pro rata

Hours:                        15 hrs per week over 5 days

Contract:                   Fixed Term Contract until the end of March 2026

Responsible to:        Project Manager

Employed by:           Coventry Citizens Advice (CCA)

Based at:                   Coventry Citizens Advice City Centre Offices

Closing Date:        Friday, 21 November 2025 @ 12pm

Interview Date:        26th and 27th November 2025

We would like the successful candidate to start as soon as they can.

Main Job Purpose

To act as the first point of contact for residents visiting the Digital Access Hub, ensuring they are welcomed, triaged appropriately, and routed to the right level of support self-help, volunteer-assisted, or adviser-led.
The role is central to creating a safe, inclusive, and efficient environment for people building digital skills and confidence.
Collecting the information needed to produce statistics and record all key details for reporting.

Please see the Recruitment Pack for more details.

To apply please complete the Application Form, showing how you meet the Person Specification.

Please note: we do not accept CVs!

Return your application to: recruitment@coventrycab.org.uk.

If you cannot make the application electronically, please submit an application on paper by posting it to:

c/o HR
Coventry Citizens Advice
1-7 Station Street East,
Coventry,
CV6 5FL

Please ensure your application arrives before the deadline specified above.