An update for Coventry citizens – Coronavirus and service provision changes at Coventry CA.

In response to the latest government advice regarding working from home, and avoiding unnecessary travel where possible, Coventry CA have reviewed the potential corporate risk level now posed by COVID-19 and are implementing its contingency strategy.

From 17.00 hours today (March 18th 2020) we will close our face to face client services.

A large proportion of our workforce will operate from home offering telephone and digital services to our clients.

We will continue to provide support for our existing and new clients.

A press release will be circulated shortly, along with updates on our website and social media pages with key contact information for both the general public and our partners.

These details have been included at the end of this message.

We are confident that we can continue to operate and meet our clients’ needs effectively, without physically being in the office.

We will, of course, keep you informed if there are further changes to any of our working arrangements.

Project-related contact information correct as of 18 March 2020 – for public circulation.

If not stated, please assume service provision within office hours 9:00 – 17:00 Monday to Friday.

General advice (core service) – Adviceline on 03444 111 444 (9am to 5pm Monday to Friday) or go to

Help to Claim (Universal Credit) – telephone 0800 1448 444 (8am to 6pm Monday to Friday)

Integration project – 02476 252060

Pensionwise – 0800 138 8292 or visit

Big Difference Scheme – 02476 252600

Power Up – 02476 253190 or

STEP (Fuel Poverty) 07950 903526 or CO’

Money Advice Service (accredited debt services)

Resilience (food banks) 02476 252627 –

Building Better Opportunities –

Help in Crisis –

HIV/TB – This is a Referral only Service. If you identify a person who may benefit from this type of help and they meet the criteria, they can be referred by their TB nurse or support worker by emailing us

Macmillan – If you identify someone with cancer, a family member or carer for someone with cancer then please refer them to the service. Anyone can be referred where they meet the criteria through a health professional or by getting in touch directly – 02476 252050 or

Major Trauma –