Free, Confidential, Impartial and Independent

Coventry Citizens Advice offers free, confidential, impartial and independent advice face to face, online and by phone.


Open Monday to Friday 9:00am till 4pm. If you need advice please call: 0800 144 8848

This number is a freephone number

*There is not always an local adviser available on this phone*


You can ask for advice via email or for a call back, by completing an enquiry form on One of our advisers will then respond to you

Our Office

Our office is temporarily closed due to Coronavirus, however you can still call us or go online

Do you need help to make a new Universal Credit claim?

At Coventry Citizens Advice we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

• Set-up your Universal Credit account
• Complete your claim to-dos
• Verify your identity
• Make sure you’re providing the right evidence to the Jobcentre
• Understand what Universal Credit will mean for you

*Please note, at the moment face to face is temporarily unavailable, but our national Help to Claim phone line on 0800 144 8444 will help*

If you’re not sure what help you need just get in touch and we can work out how we can support you.

Call: Freephone 0800 144 8 444

You can find more information on Universal Credit on our advice pages.

Deaf Service

The deaf service is temporarily unavailable, it will re start once our offices have re-opened

Coventry Citizens Advice gives advice and information to deaf people in British Sign Language to ensure that deaf people in Coventry – who may not be fully aware of their rights – are not missing out on the services available to them.