Get Advice

Advice Line

Open Monday to Friday 9am till 4pm. If you need telephone advice please call:
0800 144 88 48

Need help with debts?

If you need debt advice call us on 02476 252047 or email

Important Notice

Our services are currently available over the phone and online, you can contact us by calling our Adviceline on 0800 144 8848 or contacting us through

We are offering very limited face to face services for our most vulnerable clients. Contact will need to be made as above, and all requests will be triaged before it is arranged.

We take our duty to keep our clients, staff and volunteers safe, very seriously. We have conducted a risk assessment in line with Government guidance which demonstrates how our face to face services are Covid Secure

You can download the risk assessment here

For anyone who is deaf or hard of hearing, you can find out how you will be able to get advice via phone, text, facetime and email here

If you think you might have COVID- 19 or you’ve been in close contact with someone who is it:

  • Stay at home and avoid close contact with others
  • Do not go to a GP surgery, pharmacy or hospital
  • Ring the NHS 111 number or go online here to find out what to do next

Get Advice

Universal Credit

We can support you in making a new claim for Universal Credit. Our support can range from advice on opening your account, and if necessary it can run until you receive your first full payment You can all 0800 1448 444 (this number is only for help with your Universal Credit Claim)
Read More Here

Advice Line

Open Monday to Friday 9am till 4pm. If you need telephone advice please call:
0800 144 88 48

What We Do

Coventry Citizens Advice is here to make society fairer. We do that one person at a time, helping people solve their individual problems and build resilience for the future. Last year we supported over 20,000 people online, over the phone and face to face providing free, impartial, independent and confidential advice. We are one of the few remaining agencies with an "Open Door" service in the city Centre.

We need your help

Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective/cost effective, reputable and accountable. Funding is reducing, whilst the demand for our services is increasing and we need your help to continue supporting the people of Coventry. Every £1 invested generates £11 benefit to the client. Find out about supporting our work below.

What people say

Just thank you for helping me to get gas installed so we could have a gas fire fitted this is a big help as we had an open fire and at 86 years of age we struggled to keep it going
I have gained financially from your help in reducing the cost of my water bill, & I am grateful for the advice I have been given about the help I can access in the future.
Volunteering increased my life chances and provides opportunities to enable me to make a difference and change lives.
Without your help I couldn’t think about my future without crying, thank you
Volunteering allowed me to get a qualification, and get confident enough to get a job
Volunteers helping to run our advice service
Coventry people helped each year
Energy bill savings generated
Families helped through our ChYPP project