For Immediate Release
COVENTRY, 1 July 2026 — Against a backdrop of prolonged cost-of-living pressures and high energy prices, Coventry Citizens Advice has announced the launch of its dedicated Energy Sense Service.
Backed by the trusted, independent local charity, this free and impartial service is designed to help residents take control of their gas and electricity bills while navigating a complex energy market.
With millions of households nationwide remaining anxious about energy affordability, the service provides in-depth, one-on-one consultations with expert advisors.
Depending on individual needs and eligibility, support can be delivered via home visits, face-to-face appointments at Kirby House or online. Advisors will ensure consumers are on the best possible tariffs and receiving all the financial support available to them.
What the Energy Sense Service offers:
- Tariff and price cap checks: Plain-English explanations of fixed versus variable options to ensure households are not overpaying.
- Debt and arrears support: Practical advocacy to negotiate manageable repayment plans with suppliers or access emergency fuel support.
- Priority Services Register enrolment: Dedicated assistance for vulnerable households, elderly residents and those with disabilities to secure extra protection from their suppliers.
- Energy efficiency advice: Practical, tailored guidance on reducing energy usage to lower overall bills, including home energy assessments for eligible residents.
- Grant signposting: Matching residents with funding criteria for free home insulation, heat pumps, solar panels and battery storage.
“Far too many households in our city are trapped in a cycle of worry and debt when it comes to heating their homes,” said Simon Richards, Chief Executive of Coventry Citizens Advice. “Our new Energy Sense Service is here to cut through the confusion. We are urging anyone who is struggling to pay, or who simply wants peace of mind that they aren’t overpaying, to get in touch. We will look at your whole situation for free and help you find a way forward.”
How to book an energy review
Coventry residents can access the service through the following channels:
- Online: Complete the contact form at https://www.coventrycitizensadvice.org.uk/contact-form/ to request a callback.
- In person: Visit Kirby House, 15 Little Park Street, Coventry, CV1 2JZ.
- By phone: Call Citizens Advice Coventry on 0800 144 88 48.
Notes to Editors:
- Citizens Advice is made up of the national charity; the network of independent local Citizens Advice charities across England and Wales; and the Citizens Advice consumer service.
- The charity offers free, confidential, and impartial advice on everything from debt and benefits to housing and consumer rights.
- For more information or to access advice online, please visit the Citizens Advice Website.
Media Contact:
Andy Davies
Energy Project Manager, Citizens Advice Coventry
Email: adavies@cabcoventry.org.uk
