Coventry Citizens Advice
How to get extra help and support with your energy

How to get extra help and support with your energy

If you sign up to your supplier’s and network operator’s Priority Services Register (PSR), you can get extra help and support with your energy supply.

YOU CAN SIGN UP IF YOU:

  • are a pensioner
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment
  • live with a child under 5 – some suppliers and all network operators offer help in this situation

YOU CAN ALSO SIGN UP IF YOU’RE IN A VULNERABLE SITUATION, EVEN IF IT’S ONLY TEMPORARY. FOR EXAMPLE IF:

  • you can’t understand your bill because of a mental health condition
  • you can’t get to the shop to top up your electricity meter because of an injury
  • you’ve been bereaved and want a friend to deal with your bills and meter readings

IF YOU’RE ON THE PSR, YOU COULD GET:

  • protection from cold callers with a password protection scheme to keep you safe
  • your pre-payment meter moved free of charge if it’s hard for you to use or read the meter
  • a free quarterly meter reading if you can’t read your meter
  • bills and information about supply interruptions sent to a relative, carer or friend to help you check them
  • bills, meter readings and information about supply interruptions in braille, large print, audio tape, textphone or typetalk if you’re visually impaired
  • advance notice if your supply is going to be interrupted
  • priority support if your supply is interrupted
  • alternative facilities for cooking and heating if your supply is interrupted
  • extra help to use your meter or appliances
  • automatic compensation if your electricity supply is interrupted
  • help to understand what support you can get if your first language isn’t English

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