Job Title                   Macmillan Frontline Specialist Adviser
Salary:                        £30,692 per annum pro rata
Hours:                        37 hours per week (Full time)
Contract:                   Permanent

Responsible to:        Project Manager / Team Leader
Employed by:           Coventry Citizens Advice (CCA)
Based at:                   Remote, with expectation of monthly attendance to CCA meetings in Coventry.

Closing Date:        Rolling – we will close the advert once we have recruited the right amount of candidates.

Interview Dates:       Weeks commencing 20th and 27th April

Main Job Purpose

The Frontline Specialist Advisor will act as the first point of contact for people affected by cancer seeking financial well-being advice, guidance, and practical support.

The role will involve providing specialist triage, initial assessment, and advice, ensuring individuals are directed to the most appropriate support within the service or through partner organisations.

Working as part of a centralised triage function, the Frontline Specialist Advisor will assess the needs of people affected by cancer and determine the appropriate level of intervention, including:

• immediate advice and guidance
• onward referral to specialist casework services
• signposting to external support services where appropriate.
• Light casework services.

How to Apply

Please read the Recruitment Pack, complete the Application Form and return it to recruitment@coventrycab.org.uk by Monday, 20th April 2026 @ 09:00 to be considered for the first shortlisting.

If you cannot make the application electronically, please submit an application on paper by posting it to:

c/o HR
Coventry Citizens Advice
1-7 Station Street East,
Coventry,
CV6 5FL

Please ensure your application arrives before the deadline specified above.