Get Advice: Energy

Energy arrears are classed as priority debts and need be paid before debts such as credit cards.

If you are struggling to pay your energy bills you should contact your energy supplier to negotiate a payment plan with them and to avoid being disconnected.
If you're in receipt of benefits you may want to consider applying for the Fuel Direct Scheme.
It may also be possible to apply for a grant to pay off energy debt.

For help with the above or other questions around energy bills call our specialised advisers on 02476 253190 or contact them via email.

You can also access information on many aspects of energy bills here.

Struggling to top up your pre-payment meter?
You may be able to get temporary credit if you speak with your supplier.

If you can’t get extra help from your supplier, you may be able to get help from Coventry City Council’s Household Support Fund until 31 March 2024. You can apply online or by calling 0808 583 4333.

You may also be able to get an Energy Grant or a Fuel Voucher.
Speak to our Energy Team (02476 253 190) for more details or contact us via email.

More information is available on National Citizens Advice's website here.

You can save money and lower your energy bills in the long term by making your home more energy efficient through, for example, changing how you use appliances and home improvements.

You can get recommendations on improvements and possibly help with the cost.