The Money Advice Service is a specialist debt team that dealt with 2063 enquiries in the last financial year. The team received an 84% grading in the latest national quality of service review, which is one of the highest grades in the country. The feedback we receive from clients is equally positive.

The debt advice service provided to Coventry residents who are experiencing financial difficulties allows money advisers to help people talk about their money problems, to prioritise their debts and gives them support to reduce them. The team also helps with budgeting, making sure people have access to all the benefits they are entitled to and gives one to one, hands-on specialist support, including writing letters to creditors and negotiating payment plans. The team is accredited to facilitate bankruptcy petitions and debt relief orders and remains the largest, experienced team providing free debt and money advice in Coventry.

Advice and support  is easy to access through the Drop-In service or through our Advicebuddy online service.

Find out more

For more information you can contact us through any of our services either Drop In, telephone or Advicebuddy

Drop In

Mon - Fri: 9:30 - 13:00

Ways we can help you if you are experiencing financial difficulties:

  • Talk to you about your money problems
  • Help you to prioritise your debts
  • Attempt to reduce your debt
  • Help you with budgeting
  • Make sure you are receiving all the benefits you are entitled to
  • Give specialist support, including writing letters to creditors and negotiating payment plans

Debt Advice

We will be limited in our advice and actions,  if you do not provide proof of identity, income and expenditure. 

You will need to show us proof of your identity, income and expenditure. We are required to ask for these by the following organisations: Our regulator, the Financial Conduct Authority (FCA); our funder, the Monday and Pension Service (MAPS); and our national organisation, Citizens Advice.

Proof of Identity

To prove who you are, we would prefer to see a current document that includes your photograph such as your:

  • Driving Licence Photo Card; or
  • Passport

We will also need to see a recent notice, statement or bill as these will show us your address. Examples would include:

  • Benefit Notice
  • Credit Card/Bank Statement
  • Gas or Electricity Bill

Please note that we cannot accept mobile phone bills.

If you cannot provide the above, then will will discuss what you can provide and what might be sufficient for us

Proof of Income

We will also need to see proof of your income so you would need to show documents such as:

  • Benefit/Tax Credit Notices (these include copies of Universal Credit Payments from a Universal Credit Journal); or
  • Pay Slips- that would allow us to make a reliable calculation of your monthly earnings, if your income varies we might need multiple pay slips; or
  • Other Proofs such as a Bank Statement (if you provide these proofs, we may need further documents to show us how the calculation has been calculated)

We will retain copies of these proofs

Proof of Expenditure

You will need to show us recent documents showing how much you have to spend on a range of bills and other expenses. You may not have all of these, but examples would be:

  • Rent/Mortgage payments;
  • Council Tax
  • TV Licence;
  • Electricity bills
  • Gas Bills;
  • Water Bills;
  • Childcare costs;
  • Adult carecosts;
  • Child Maintenance;
  • Hire Purchase;
  • Pension Payments;
  • Life Insurance;
  • Building/Contents Insurance;
  • Mortgage Protection;
  • Health Insurance;
  • Phone Bills (home or mobile)

We will not take copies of any photograph documents you provide, but will record what we have seen. We may take copies of other documents as part of information gathering needed to act on your behalf. 




Case Studies

Property at risk

Our client is a lone parent in receipt of benefits with two children under the age of five. She came to us with Council Tax arrears and was very concerned and confused about the enforcement officers (bailiffs) collecting the debt. She had attempted to make an arrangement but had been unable to and was informed they may break into their property to enforce the debt.  The client was extremely worried about the effects of any action this would have on her family.

After reviewing their situation in full the adviser was able to ascertain their available income and make affordable offers of payment, which were accepted by the enforcement officer.

They were fully advised of the powers enforcement officers have giving the client more confidence in managing this long-term.

The clients property was no longer at risk and they felt able to leave their house and answer their door without fear an enforcement agent was present.

Emergency accommodation

Our client, a lone parent with three dependent children, was a domestic violence victim and was living in emergency accommodation. She had to leave her job because of the upheaval.

She had multiple penalty charge notices and had not received the correspondence due to her change of address. Charges had been added to the accounts and they had been passed to enforcement agents meaning the amount had more than tripled since the initial notice. The client was very concerned as she was aware the enforcement agents could take her vehicle which was essential while she lived further away from her children’s school and while she was looking for employment. She was unable to pay in full and had little income to make an offer of payment.

The client’s payment options were explored as she had run out of time to appeal. We contacted the enforcement agents and Coventry Councils Parking Services on her behalf and advised them of her circumstances. As a result all parking penalties were written off and her car was no longer at risk of being removed. 

For the client this was a huge relief as she was already in a very stressful situation and this meant she could concentrate on her housing and resettling her children.