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On May 27th 2022, the Chancellor of the Exchequer Rishi Sunak announced the Government would convert an earlier proposal to support all energy customers with a £200 repayable ‘discount’ on their energy bills for winter 2022-23 with a £400 non-repayable discount.
The support, applied to household electricity bills, would start

You don’t need Citizens Advice to to tell you it’s a really difficult time to be a private renter. Rents are going up, the quality of properties is going down and more and more people are being evicted without cause.
This month Citizens Advice data highlights the experiences of private

We explain the causes, who’s responsible and what to do.
Let’s set the scene. You finally find somewhere to rent, you get the keys, you move every last box in and start making it a home. But wait, what are those dark spots growing in the corner of the room?

New research from Citizens Advice finds millions of people are living in damp and draughty rented homes – and it’s affecting their health.
30% of renters say they can’t heat their home to a comfortable temperature, increasing to 45% of disabled tenants.
Some private sector tenants are paying an

An easy first step
The Energy Price Guarantee, which limits how much energy suppliers can charge, is due to increase to £3000 from April 2023. This is a 20% increase on energy bills that have already nearly doubled since the start of 2022. This is unaffordable for many households and

As people across Coventry struggle with sky-high energy bills, Coventry Citizens Advice shares some practical advice for bringing down costs.
The charity has teamed up with Energy Saving Trust to provide the following advice for making small savings around the home.*

Turning your appliances off standby could save you

Three people were helped every minute with crisis support in December.
Number of people helped with crisis support who were in employment increased by 155% between 2019 and 2022.
Last year, more people who couldn’t afford to top up their prepayment meter were helped than in the whole of

New analysis from the charity reveals the stark reality for people who pay for their energy through a prepayment meter.
In 2022 Citizens Advice saw more people who can’t top up their prepayment meter than in the whole of the last 10 years combined.
The charity is now calling

Nearly one in ten people turned to loan sharks to cover the costs of Christmas last year.
More than half of victims turned to illegal money lenders in order to pay for essentials such as utilities, food and fuel in the first half of 2022.
New campaign #SleighNoToLoanSharks aims

Prior to the energy price crisis it was conventional wisdom that installing a ‘smart’ meter was a positive step to take in raising awareness of energy waste and increasing consumers’ understanding of how they used the energy they paid for.
As an important plank of government policy on energy efficiency,